Shipping Policy

Last Updated: July 2026

Thank you for shopping with Thrift Hero. We specialize in rare, vintage, collectible, and unique items sourced from across Canada. Many of our products are one-of-a-kind, and we take great care in packaging and shipping every order.

Processing Time

• Orders are typically processed within 1-2 business days after payment has been received.
• Orders placed on weekends or holidays will be processed on the next business day.
• If there is an unexpected delay, we will contact you as soon as possible.

Shipping Within Canada

We ship throughout Canada using trusted carriers, including:

• Canada Post
• Stallion Express carrier network
• Other reliable shipping partners when appropriate

Shipping charges are calculated according to your delivery region and are displayed during checkout.

Shipping to the United States

Many items can be shipped to the United States.

Because shipping costs vary greatly depending on the destination, size, weight, and customs requirements, U.S. customers may be asked to request a shipping quote before completing payment.

Once we calculate the best shipping option, we will send a secure payment link for approval.

International Shipping

We may ship to selected international destinations. If shipping is not available during checkout, please contact us for a custom shipping quote.

Duties, Taxes & Import Fees

International customers, including customers in the United States, are responsible for any customs duties, import taxes, brokerage fees, or other charges required by their country’s customs authorities.

These fees are not included in the purchase price or shipping charges.

Tracking Information

Tracking information will be provided whenever available after your order has shipped.

Packaging

We carefully package all items to help ensure they arrive safely. Special care is taken with fragile, vintage, and collectible merchandise.

Lost or Damaged Shipments

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address. Orders returned because of an incorrect or incomplete address may require additional shipping charges before being resent.

Questions

If you have any questions about shipping or need a custom shipping quote, please contact us through our Contact Us page before placing your order.